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Shipping & Return &Terms

Shipping & Return &Terms

SHIPPING

FREE SHIPPING ON ALL ORDERS - Priority, First Class, and UPS Ground!

We ship USPS and UPS, at our discretion, depeding on the order. Most Astro and Alpha Garmin orders are shipped UPS unless only a PO Box is given. 

 

We ship in the United States of America, Monday through Friday. We do our best to ship 24-48** hours after receipt of order and a cleared payment. We typically ship UPS Ground, which usually takes 2 to 6 days to arrive at destinations around the USA. Estimated shipping days do not include weekends and federal holidays. FREE SHIPPING offers are for UPS ground and USPS First Class and USPS Priority shipping! OVERSIZED and OVERWEIGHT items DO NOT qualify for free shipping offers. Outdoor Dog Supply also ships via USPS using their First Class and Priority services with deliver confirmation. Outdoor Dog Supply reserves the right to use any carrier of their preference based on the item being shipped. Those in Alaska & Hawaii will receive their items via USPS. If you require UPS shipping, please contact us as additional payment will be required for the additional shipping expense.

 

**PLEASE NOTE: If your billing and shipping information are two different address, this will cause a delay in your shipment of up to 7 working days and can cause your order to be reversed. Due to the high amount of fraudulent transaction that can occur with high-end consumer electronics, Outdoor Dog Supply takes great steps in protecting consumers and their business from fraudulent orders. We highly recommend those consumers that wish to have their order shipped to an address different than their billing to contact the office to place the order (757-482-1000). We greatly apologize for any inconvenience this may cause you and appreciate your understanding.

 

Typically, Garmin Astro DC40's, DC50's, T5s, Garmin Astro 320 Handhelds, Garmin Alpha, Garmin TT10 and TT15 collars will be shipped Ground UPS (exclusive of Hawaii and Alaska addresses). UPS does not ship to PO Boxes, so a valid street address is required (residential or business). Signature confirmation may be required for rural address that are not specifically in the USPS or UPS database.

 

We offer UPS 2 day, UPS Next Day Air and UPS 3 Day Select at customer expense. Overnight air expected cost is based off package size, weight, and location. Prices can run anywhere from $30 for small items to over $150.00 for large packages. Please contact us at 757-482-1000 for price on expedited shipping.

 

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If you have any questions, please contact us at admin@outdoordogsupply.com.  Thank you!

Returns Policy

Most merchandise can be returned within 30 days of delivery for a refund. Merchandise must be in resealable condition, in the original packaging; including manuals, blank warranty cards, and accessories provided by the manufacturer. All returns will be inspected prior to the issuance of any refund. Partial returns or damaged goods will NOT receive full credit, if any, discretion is the right of Outdoor Dog Supply.

The buyer is responsible for all return shipping costs.  It is recommended that you use delivery confirmation and insurance for your return shipment, but it is not required.  Outdoor Dog Supply assumes no liability for returned items shipped that are lost in transit back to us. 

Any applicable refund will be less than the initial shipping charge. For any returned items that were mailed with free shipping, shipping cost will be deducted from the refund, this is in addition to the credit card return sale charges. VA sales tax will be refunded. 

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 7 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
 If you have any questions, please contact us admin@outdoordogsupply.com.  Thank you!

 

Our Shipping Address: 3865 Battlefield Blvd S, Chesapeake, VA 23322

 

COUPONS:

Any coupons offered by Outdoor Dog Supply is valid only toward Accessories and cannot be used toward the purchase of any Garmin Astro or Alpha bundles and/or combos, Delta Sports, Delta Remote Trainers, Bark Limiters, Bark Limiter Deluxe, and other Garmin products, per Garmin MRP requirements.

 VA Sales Tax:

Virginia Department of Taxation requires all orders shipped to a Virginia address to be charged Virginia sales tax. 

TERMS & CONDITIONS:

Use of the Website—By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

Trademarks—The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External links—External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Disclaimer of liability—The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of terms—If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability—Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws (choice of venue and forum)—Use of this website shall in all respects be governed by the laws of the Commonwelath of Virginia, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Virginia courts located in the City of Virginia Beach, in Virginia, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

 

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