FREE SHIPPING ON ALL ORDERS - Priority, First Class, and UPS Ground!
We ship USPS and UPS, at our discretion, depeding on the order. Most Astro and Alpha Garmin orders are shipped UPS unless only a PO Box is given.
We ship in the United States of America, Monday through Friday. We do our best to ship 24-48** hours after receipt of order and a cleared payment. We typically ship UPS Ground, which usually takes 2 to 6 days to arrive at destinations around the USA. Estimated shipping days do not include weekends and federal holidays. FREE SHIPPING offers are for UPS ground and USPS First Class and USPS Priority shipping! OVERSIZED and OVERWEIGHT items DO NOT qualify for free shipping offers. Outdoor Dog Supply also ships via USPS using their First Class and Priority services with deliver confirmation. Outdoor Dog Supply reserves the right to use any carrier of their preference based on the item being shipped. Those in Alaska & Hawaii will receive their items via USPS. If you require UPS shipping, please contact us as additional payment will be required for the additional shipping expense.
**PLEASE NOTE: If your billing and shipping information are two different address, this will cause a delay in your shipment of up to 7 working days and can cause your order to be reversed. Due to the high amount of fraudulent transaction that can occur with high-end consumer electronics, Outdoor Dog Supply takes great steps in protecting consumers and their business from fraudulent orders. We highly recommend those consumers that wish to have their order shipped to an address different than their billing to contact the office to place the order (757-482-1000). We greatly apologize for any inconvenience this may cause you and appreciate your understanding.
Typically, Garmin Astro DC40's, DC50's, T5s, Garmin Astro 320 Handhelds, Garmin Alpha, Garmin TT10 and TT15 collars will be shipped Ground UPS (exclusive of Hawaii and Alaska addresses). UPS does not ship to PO Boxes, so a valid street address is required (residential or business). Signature confirmation may be required for rural address that are not specifically in the USPS or UPS database.
We offer UPS 2 day, UPS Next Day Air and UPS 3 Day Select at customer expense. Overnight air expected cost is based off package size, weight, and location. Prices can run anywhere from $30 for small items to over $150.00 for large packages. Please contact us at 757-482-1000 for price on expedited shipping.
If you have any questions, please contact us at firstname.lastname@example.org. Thank you!
Most merchandise can be returned within 30 days of delivery for a refund. Merchandise must be in resealable condition, in the original packaging; including manuals, blank warranty cards, and accessories provided by the manufacturer. All returns will be inspected prior to the issuance of any refund. Partial returns or damaged goods will NOT receive full credit, if any, discretion is the right of Outdoor Dog Supply.
The buyer is responsible for all return shipping costs. It is recommended that you use delivery confirmation and insurance for your return shipment, but it is not required. Outdoor Dog Supply assumes no liability for returned items shipped that are lost in transit back to us.
Any applicable refund will be less than the initial shipping charge. For any returned items that were mailed with free shipping, shipping cost will be deducted from the refund, this is in addition to the credit card return sale charges. VA sales tax will be refunded.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 7 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you have any questions, please contact us email@example.com. Thank you!
Our Shipping Address: 3865 Battlefield Blvd S, Chesapeake, VA 23322
Any coupons offered by Outdoor Dog Supply is valid only toward Accessories and cannot be used toward the purchase of any Garmin Astro or Alpha bundles and/or combos, Delta Sports, Delta Remote Trainers, Bark Limiters, Bark Limiter Deluxe, and other Garmin products, per Garmin MRP requirements.
VA Sales Tax:
Virginia Department of Taxation requires all orders shipped to a Virginia address to be charged Virginia sales tax.
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