Q: Does the T 5 collars work with the alpha 100?
A: Yes, but will only track no training.
Q: The bundle is supposed to include a 1 year free subscription to BirdsEye satellite imagery .. I have no card in my kit, is there a code?
A: It comes with a free 1 year subscription that is already active on the Alpha 100.
Q: How long does the Alpha 100 battery last?
A: You should see 8-10 hours on a full charge.
Q: What type of range will i see with the alpha 100?
A: With the short range handheld antenna up to around a mile. With a long range handheld antenna up to 1.5-2 miles. With mag mount truck antennas up to 3-4 miles. This also depends on the type of terrain,season,weather which all can effect tracking.
Q: Can the Alpha 100 be used as a “invisible fence” which shocks the dogs once they leave a certain area?
A: No, but you can set a geo-fence and the alpha 100 will alert you if the dog crosses that boundary but it will not tone or shock the dog for crossing the boundary.
Q: Can the alpha 100 track the dc30 or dc40 collars?
A: No. The alpha 100 can track the tt10,tt15,tt15 mini,t5 and t5 mini. Can also track the dc50 if it has latest software update. The dc50 would need to be added in a astro 430 and track code given to alpha 100 user in order to work.
Q: My tt15 collar will tone and shock but not track?
A: More than likely the gps wire or locator has been damaged. Which is causing it not to pick up gps signal.
Q: Is the alpha 100 waterproof?
A: It is lpx-7 waterproof standard which means protected against short durations of water immersion. Max immersion for less than 30 minutes and at a depth of less than 1 meter.
Q: Map screen has went white.
A: Go to map screen hit menu(3 lines bottom center of screen)depending on update scroll down until see de-clutter map(older update)or hide/show map(newer update)tap either option showing. Should correct problem.
Q: Dogs not showing on map screen but showing on compass screen.
A: Go to map screen hit menu(3 lines bottom center of screen) scroll down until see restore defaults tap on it. Should correct problem.
Q: Map screen keeps zooming out.
A: Go to setup tap on dogs make sure zoom maps to dogs is off.
Q: Dog training icons not showing at top of screen.
A: Go to set up, scroll down to map and tap, go to dashboard and tap, go to training and tap you should now see training icons back at top of screen.
Q: Removing pink navigation line from screen.
A: Go to map screen tap menu(3 lines bottom center of screen) select stop navigation pink line should now be gone.
Q: How to master reset Alpha 100.
A: Turn alpha off press and hold upper left side of screen, power on the alpha wait til you see “Do you really want to erase all user data?” touch erase. This will master reset the alpha. You will not lose any waypoints or birdseye that have been downloaded.
Q: Soft resetting tt15,mini tt15, t5 and mini t5 collars.
A: Turn collar off. Press and hold power button down collar light will blink rapidly and beep collar will shut off on its own. Once shut off collar has been reset.
Q: Hard master resetting tt15,mini tt15, t5 and mini t5 collars.
A: Turn collar off connect charging clip to collar. Connect usb cord to charging clip and computer. Once collar light is lit press the power 4 times(should hear a soft chirp) wait for light to turn green then red. Disconnect charging clip and usb cord. The collar has now been reset.