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If you’re having trouble with your Garmin Alpha or Astro a Master Reset may fix the issue. It is important to remember that all settings – including user data like waypoints, routes, tracks, and dog collars in your dog list – will be erased when you reset your device to the factory settings. . If you need help backing up your data follow the steps here:
Step 1: Turn off your Alpha Handheld
Step 2:Press & HoldScroll Left and Enter simultaneously
Step 3:Power on your Alpha 200/200i while continuing to hold previous buttons
Step 4:Wait for“This will remove all saved user data…”to appear on the screen
Step 5:Release your fingers from the other buttons
Step 6:Select Erase
Step 7:Allow your Alpha to get satellite data by stepping outside for a few minutes
Step 1:Turn off your Alpha 100
Step 2: Press & Hold your finger on the upper left side of the display
Step 3: Power on your Alpha 100
Step 4: Wait for “Do you really want to erase all user data?” to appear on the screen
Step 5: Release your finger from the upper left side of the display
Step 6: Select Erase
Step 7: Allow your Alpha to get satellite data by stepping outside for a few minutes
Step 1: Turn off your Astro 430
Step 2: Press and Hold the Map and Enter buttons
Step 3: Power on your Astro 430
Step 4: Wait for “Do you really want to erase all user data?” to appear on the screen
Step 5: Release the Map and Enter buttons
Step 6: Select Yes
Step 7: Allow your Astro 430 to get satellite data by stepping outside for a few minutes
Setup, then choose System.
Restore Defaults – Resets all settings but keeps your saved data.
Factory Reset – Erases all user data and resets everything to factory settings.
If your TT25/ T20, TT15/TT15X, TT10, T5/T5X or DC50 collar isn’t working quite right, performing a master reset will set the collar back to factory settings and clear all the data. To do this follow the steps below:
Step 1: Make sure your collar is powered off, connect your charging clip to the collar and connect the USB cable to a power source – you can use a wall adapter or computer. Make sure your collar light is on.
Step 2: Quickly press the Power Button 4 times – each time you press the button you should hear a quiet tone from the collar
Step 3: Wait for the light to turn green and then red
Step 4: Disconnect the USB and Clip from the collar
Step 5: The collar has now been reset and can be re-added to your box. If it did not reset try the sequence again.
Please note: It is ok to master reset on a Mac/Apple computer, but it is not safe to update the software using a Mac/Apple. We recommend only doing these updates on a Windows based computer.
If your TT15 Mini or T5 Mini collar isn’t working quite right, performing a master reset will set the collar back to factory settings and clear all the data. To do this follow the steps below:
Step 1: Make sure your collar is powered on and the light is flashing green
Step 2: Quickly press the Power Button 8 times
Step 3: Wait for the light to turn a solid red and then flash green again
Step 4: Re-Add you collar to your Alpha or Astro
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