How We Determine “Working” vs. “Broken”

Outdoor Dog Supply inspects all trade-in equipment to ensure consistent and fair evaluations. The guidelines below explain how we classify equipment as either Working or Broken.

Working Collar Qualifications

To be accepted at working value, a collar must meet all of the following standards:

1. Complete Internal Components

The collar must include all essential internal parts, including (but not limited to):

• Battery
• GPS band
• Collar housing
• Screws
• Antenna plate
• Other necessary internal components

2. Fully Functional

All primary features must operate normally, including:

• Communication
• GPS tracking
• Battery performance within normal standards
• LED lights
• Correction features
• Tone and vibration functions
• Charging functionality
  

3. Resellable Condition
The collar must be in a condition suitable for resale, with no major wear or damage. This includes no:

1. Bite marks, chew marks, deep scratches, cuts, cracks, or other significant damage
2. Dry rot on the GPS band
3. Excessive dirt or extreme filth
4. Strong odors (such as cigarette smoke or skunk) that cannot be removed
   

A good rule of thumb is that the collar should be in a condition you would personally consider acceptable if purchasing it used.

A collar may be classified as broken even if it powers on. Equipment will be considered broken if it has any of the following issues:

Functional Issues

• No communication or inconsistent communication
• No GPS or inconsistent GPS tracking
• No ability to tone, vibrate, or correct
• Lights not working
• Not charging
• Blinking red on the charger
• Not turning on

Physical Damage

• Cuts or slices in the GPS band
• Dry rot on the GPS band
• Dry-rotted or missing buttons
• Holes, bite marks, chew marks, cracks, severe cuts, or other structural damage
• Broken charging ports
• Broken screen
• Broken antenna port
  

Missing Components

• Missing housing
• Missing screws
• Missing GPS band
• Missing battery
• Missing internal components

Additional Notes

• Straps, prongs, and antennas may be removed without affecting trade-in value.
• Equipment that does not meet working standards will be priced and accepted as broken.
• Final trade-in classification and pricing decisions are made at Outdoor Dog Supply’s discretion.
• The examples listed above represent the most common issues, but are not the only reasons an item may be classified as broken.

If you are unsure whether your equipment will qualify as working or broken, please contact us before sending it in.

To ensure the fastest possible turnaround, please complete the following before shipping your equipment:

• Include a completed trade-in form or a detailed note with your name, phone number, address, what you are trading in, its condition (working or non-working), and what you plan to purchase.
• Bag and label any non-working equipment separately.
• Fully charge all equipment and include chargers. Uncharged items may add 3–5 business days to processing time.
• Clean all equipment (remove dirt, mud, hair, etc.). Excessively dirty or skunk-odor items may be refused or receive a reduced quote. Return shipping for refused items is the customer’s responsibility.
• Remove straps and any components you wish to keep. We are not responsible for returning used accessories. Leaving them attached may delay processing by 1–3 business days.
  

Following these steps helps us process your trade-in quickly and efficiently.

After completing your trade-in form, you have two options:

Option 1: Send Equipment First

Ship your trade-in equipment to our office and include your completed trade-in form in the box. Once we receive and inspect your items, we will contact you to confirm the final trade-in value based on condition and working status. If any remaining balance is due, payment will be collected at that time. We will then process your new order and ship it out.

Option 2: Order First (No Downtime)

If you prefer not to wait, you may place your new order through our store first. After receiving your new equipment, send your trade-in items to us along with the completed trade-in form. Once your trade-in is received and inspected, we will issue a refund for the trade-in credit back to your original payment method.

If you have any questions, please contact us at 757-482-1000.