Trade Ins

Outdoor Dog Supply is the leader when it comes to the Garmin Tri-Tronics Trade In Program.  We were one of the first Garmin Dealers to start accepting Garmin buyback trade-ins toward purchase(s).  Outdoor Dog Supply currently accepts both working and some non-working units.

Side view of Garmin Alpha 300i Handheld
Garmin DriveTrack 71- side view
Garmin TT15X Tracking and training collar- Front view

Acceptable

  • Alpha XL (Working & Non Working)
  • Alpha 300 (Working & Non Working)
  • Alpha 300i (Working & Non Working)
  • Alpha 200 Plus (Working & Non Working)
  • Alpha 200 (Working & Non Working)
  • Alpha 200i (Working & Non Working)
  • Alpha 100 (Working Only)
  • Alpha 10 (Working & Non Working)
  • Astro 430 (Working & Non Working)
  • Astro 320 (Working Only)
  • Astro 220 (Working Only)
  • DriveTrack 70 (Working & Non Working)
  • Drivetrack 71 (Working & Non Working)
  • Tread Series (Working & Non Working)
  • TT25 Collar (Working & Non Working)
  • T20 Collar (Working & Non Working)
  • TT15x Collar (Working & Non Working)
  • T5x Collar (Working & Non Working)
  • TT15 Collar (Working & Non Working)
  • T5 Collar (Working & Non Working)
  • TT15 mini Collar (Working & Non Working)
  • T5 mini Collar (Working & Non Working)
  • TT10 Collar (Working Only)
  • Alpha LTE (Working & Non Working)
  • DC 50 Collar (Working Only)
  • DC 40 Collar (Working Only)
  • DC 30 Collar (Working Only)
  • Pro 550 Plus (Working & Non Working)
  • Pro 550 (Working & Non Working)
  • Trashbreaker (Working & Non Working)
  • Pro 70 (Working & Non Working)
  • Sport Pro (Working & Non Working)
  • Delta SE (Working & Non Working)
  • PT 10 Collar (Working & Non Working)
  • TB 10 Collar (Working & Non Working)
  • Delta SE Collar (Working & Non Working)
  • Barklimiter (Working & Non Working)

* PLEASE NOTE ANY EQUIPMENT THAT IS IN POOR PHYSICAL SHAPE AND NON RESELLABLE INCLUDING EQUIPMENT WITH DRY ROT, BITE MARKS, SEVERE CHEWING, ETC. WILL BE CLASSIFIED AS NON- WORKING EVEN IF IT TURNS ON/ TRACKS*

Not Acceptable

Non-working Alpha 100's, TT10 collars, Garmin DC30 collars, DC40 collars, DC50 collars, Tri-Tronics G2 or G3 collars, Astro 220, Astro 320 handhelds, Tri-Tronics Trashbreaker G2 or G3 handhelds, Tri-Tronics Classic 70 G2 or G3 handhelds. “Beep beep” collars are not accepted in any condition.  We do not accept skunked equipment.  PLEASE NOTE ANY EQUIPMENT THAT IS IN POOR PHYSICAL SHAPE AND NON RESELLABLE INCLUDING EQUIPMENT WITH DRY ROT, BITE MARKS, SEVERE CHEWING, ETC. WILL BE CLASSIFIED AS NON- WORKING EVEN IF IT TURNS ON/ TRACKS

Meaning if you send in a piece of equipment in this state we will be unable to except it if it is listed that we only except if the piece of equipment is working

*If you send in non-working equipment that we do not accept or you choose not to go further with the trade in you are responsible for the return shipping cost.

Trade In No Nos
Trade In No No's
Trade-In No No's

How To Classify Equipment As Broken/ Working To Outdoor Dog Supply Standard

Outdoor Dog Supply — Working Collar Qualifications

For a collar to be accepted as working, it must meet the following standards:

Complete Internal Components — Must include battery, GPS band, collar housing, screws, antenna plate, and other essential internal parts.

Fully Functional — Communication, GPS tracking, battery life within normal standards, LED lights, correction features, tone, vibration, and all primary functions must work properly.

Resellable Condition — No major wear or damage, including:
1. Biting, chew marks, deep scratches, slices, or cracks
2. Dry rot on GPS bands
3. Excessive dirt or extreme filth
4. Strong odors (such as cigarette smoke or skunk) that cannot be removed

Acceptance decisions are at Outdoor Dog Supply’s discretion.

Additional Details

Collars must be in a condition you would personally find acceptable if purchased used.

Items falling below these standards will be priced and accepted as broken rather than working.

You may remove straps, prongs, and antennas without affecting the collar’s value.

Your Equipment Will Be Considered Broke If It Has Any Of The Following Issues Even If It Turns On

No Communication/ Infrequent Communication

No GPS/ Infrequent GPS

No Ability To Tone, Vibrate, or Correct

Lights Not Working

Slices On Collars GPS Band

Dry-Rot On Collar GPS Band

Dry-rotted/ Missing Buttons

Holes, Bitemarks, Chewmarks, Cracks, Severe Slices, etc. in the equipment

Missing Compents, Housing, Screws, GPS Bands, Battery ect.

Not Charging

Blink Red On The Charger

Not Turning On

Broken Charging Ports

Broken Screen

Broken Antenna Port

* It is at Outdoor Dog Supply’s discretion whether we give broken or working pricing. These are only the most common reasons a collar may be considered broken, but not the only ones. If you would like to check whether we will consider your equipment working or broken, please call us! *

How Does The Program Work?

You can contact us at 757-482-1000, tell us what you have that you would like to turn in for trade and what you are interested in purchasing.  We will provide you with a quote.  If you decide, like most of our trade in calls, to proceed with the trade in, first print and fill out form. (Include this in your box)


Please note that all trade in's are at a component for component price meaning that that there will be price reduction if you are trading more than one piece of equipment in for one. You can ask our team further questions in regards to this on your quote call.


NOTE: After 60 days and multiple attempts to contact you, if we are unable to reach you, we will issue a store credit to your OutdoorDogSupply.com account. If you do not have an account, we will create one for you using the information you provided.

Speed up the Trade in process:

At Outdoor Dog Supply we work hard to get your trade in's turned around and back to you as soon as possible. If you want to guarantee that you have a quick turn around you MUST complete these steps!

  1. Make sure you include a completed trade-in form or a detailed note with name, phone number, address, equipment you are trading in, if that equipment is in working condition, and what equipment you are looking to purchase
  2. Please separately bag and label any non-working equipment
  3. Charge up the equipment and include all of the chargers. (Not charging equipment can add 3-5 days to your wait time)
  4. Clean All Equipment. We ask that all equipment is cleaned of any dirt, mudd, hair, etc. Any equipment sent in extreme filth will be subject to be a reduced trade in quotes or be turned away all together. Any skunked collars will be immediately be turned away. (All return postage on these collars is required to be paid by customer)
  5. Please remove collar straps and any other components you wish to keep, as we are not responsible to send back used components. (If straps and other components are not pulled off this can add a 1-3 days to your wait time)

Our Trade in team is working hard as possible to get through this equipment as soon as possible. By you completing these steps this guarantees a great experience for both you and your trade in representative!

Please note: If, after 60 days and multiple contact attempts, if we are unable to reach you, a store credit will be applied to your OutdoorDogSupply.com account. If you do not have an account, one will be created for you using the information provided.

Print Trade-In Form

After you have filled out the trade in form you have 1 of 2 options to process the trade-in/order.

Option 1:  You can send your equipment to our office, include in the box your completed trade in form.  Upon inspection of your trade-in equipment, we will contact you, finalize the quote based off condition and working status of the products. If any payment is due, we will receive payment at that time.  We will then process your new order and ship out your shipment.

Option 2:  For those that don’t want any downtime between sending in their trade in and receiving their new order, you can complete a purchase through our store.  Upon receipt of your new order, you then send your trade-ins including your completed trade in form.  Upon arrival and inspection, we will initiate a refund for trade-in credit to the card.

Trade-in’s should be sent to us at: ATTN: TRADE-INS 3865 Battlefield Blvd S Chesapeake, VA 23322

Please feel free to contact us at 757-482-1000 with any questions. Thank you!